Call - 888-582-4548

inquiry@lucilium.com
  

 

"He was able to understand our business and recommend practical improvements to increase customer satisfaction while controlling costs. He is well respected within ABB and we would gladly work with him again..."  
  
Joel Flower
   
Director of Services
   
ABB



"...Gifted knowledge of technology and ability to sell technology to our clients was a critical factor..."
   John Gillen
   President/CEO
   West Business Services
   
Tel Mark Sales

 

 

 

 

 

 

 

 

 

"John's previous call center experience and operational background became quickly apparent in his ability to understand our business and help us work towards our efficiency goals..."
   
Linda Johnson
   Vice President of Operations
   Digi-Key Corporation



"Most valuable resource...   ...The only person who truly listened to me and the team.”
   Janice Wade
   Sr Project Manager

Strategic Planning 

 

 

Aligning the needs of the business to the technology solution that is being researched or implemented is critical to the success of the project.  Many times brand, an existing relationship, or bells/whistles influence a technology decision.  Don’t let this happen.  We can help you directly align your business to the right technology without any outside influences or political motivations.

 

 

The traditional thought that a technology investment has a start and end date is not true.  The right solution will compound a return on investment year after year.  These returns will provide your company the basis to implement more of the technology while compounding your returns year after year.  We can provide a phased investment that is budget friendly year one, yet yields results to fund year two and so on.

 

Technology manufacturers take the necessary steps to provide feature-rich applications that align to your business requirements.  After contracts have been signed and implementation begins, out-of-box expectations sometimes turn into customized code.  We can help organize this process before and after contracts are signed so all expectations across all teams are properly managed.  Every customization has a cascading impact on the customer.  We will help uncover the short and long term impact of these decisions and aid in the success of your implementation.

 

 

A well-written RFP can make a significant difference in the outcome of your technology selection process.  We can help you uncover what is vital to the success of your project, focus on these elements, and filter out 50-70% of the irrelevant information that typically accompanies most RFPs.  Vision, roadmap, business requirements, compatibility, infrastructure, and support define the usefulness of an RFP.  We can help you get there!

 

 

You received the RFP responses and are faced with hundreds of pages of reading.  Not everyone has time, so the responsibility is given to one or two people to narrow down the candidates.  We can help you disseminate the information and create a strategic matrix that will clearly communicate the RFP responses to every member of the team or committee.  Don’t let vital information remain buried in the responses.  Let us help you create clarity.

 

 

A clear vision leads to a clear roadmap.  Many companies believe that they have these strategies in place; however, many times they are not aligned to the business as closely as one may assume.  We can evaluate or help create a vision and roadmap that directly aligns to your business.  The results will deliver a clear and concise picture of investments and resources needed for the future.

 

 

If a portion of the implementation fails, Service Level Agreements are not met, the technology manufacturer is financially challenged, or your facility can not be occupied, what is your fall back strategy?  We can help uncover, evaluate, and create contingency plans for these and many other business risks that surround your company’s success.