Focused on Contact Center Excellence
IT Technology, Operations, & Process
Lucilium augments the performance of your Contact Center and Information Technology teams, providing you a means of delivering value while accelerating your success.
Company and Career
Click Here
IT Technology
Contact Center Technologies
Project Management
Cloud/Premise Investment Strategies
Vendor/Partner Consultation and Management
Support and Development Best Practices
Application Management
Technical Debt Analysis
Contact Center Operations/Process
Labor Inflation Analysis
Micro-Workflow Analysis and Solutions
Process Analysis and Refinement
Customer Feedback
Team Planning, Training, and Support
Service / Sales / Lead Generation Measurement and Best Practices
Contact Center Operations
Both
Risk Reduction (Implementations and Migrations)
Vision / Planning / Road Mapping Execution
Return on Investment (Cost Benefit Ratio)
Business Process Evaluation and Recommendations
Solution Prototyping (Baby-Greenfield)
Contract Analysis and Negotiation
Outsourcing Strategies and Alignment
Software/System Evaluations (RFP/RFI)
Our mission is to provide clear and concise strategies to advance your overall customer experience, brand image, and market appeal. We accomplish this by providing a variety of services that are real, easy to understand, and effective.
Call or contact Lucilium today to begin an experience that will improve your competitive edge while providing well-being for all.